Effective Date: November 1, 2025
Contact Email: support@kanikagrossary.in
At Kannu Foods, we aim to provide you with the freshest groceries, reliable service, and a smooth shopping experience. However, if you face any issues with your order, this Refund & Return Policy explains how we handle refunds, replacements, and complaints.
We accept return or refund requests only under the following conditions:
You received wrong items (different product or quantity).
The product was damaged, spoiled, or expired at the time of delivery.
The order was not delivered due to issues from our side or the store’s side.
The product is missing from your order despite being charged.
⚠️ Perishable and consumable goods (such as fruits, vegetables, meat, dairy, and bakery items) cannot be returned once accepted, unless they were received in a spoiled or damaged condition.
The following items are not eligible for return or refund unless defective or wrong:
Fresh produce (fruits, vegetables, meat, fish, dairy)
Frozen and temperature-sensitive goods
Opened or used products
Items purchased on special discounts or clearance sales
To request a refund or replacement:
Contact our support team within 24 hours of delivery via:
Email: support@kanikagrossary.in
In-app help or chat (if available)
Provide your Order ID, registered phone number, and details of the issue.
Attach clear photos or videos of the damaged or incorrect item for quick resolution.
Our support team will review your request and respond within 24–48 hours.
If approved, your refund will be processed in one of the following ways:
Online payment orders: Refunded to your original payment method (UPI, debit/credit card, wallet, etc.) within 5–7 business days.
Cash on Delivery orders: Refunds will be issued via digital wallet, bank transfer, or coupon balance within 7–10 business days.
Store credits: In some cases, refunds may be provided as Kannu Foods wallet credits for future purchases.
Orders can be cancelled before they are accepted or processed by the store.
Once an order is accepted or prepared, cancellation may not be possible.
If the store cancels your order (due to stock unavailability or delivery limits), you’ll receive a full refund.
We partner only with trusted local stores to ensure high-quality, fresh, and safe products.
However, if you experience consistent issues, please let us know — your feedback helps us improve and maintain reliable vendor standards.
Refunds for network issues or failed payments will be processed once confirmed by the payment gateway.
Kannu Foods reserves the right to deny fraudulent or repetitive refund requests.
In cases of suspected abuse, the user account may be suspended or blocked.
For any refund, replacement, or order issue, please contact us:
📧 support@kanikagrossary.in
